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We understand that product delivery is only the beginning of a partnership. Regardless of any issues customers encounter during mold trial, batch delivery, or assembly, we provide comprehensive after-sales support to ensure smooth assembly and that die-cast parts meet critical performance requirements, including structural strength, dimensional accuracy, and surface quality.
To protect our customers' rights, we provide after-sales service support for the following situations
Product Quality Abnormalities: If the received die-cast parts exhibit porosity, shrinkage, cracks, warpage, dimensional deviations, assembly interference, or surface defects (such as scratches, peeling, or flow marks), these defects are confirmed to be caused by production or process issues.
Quantity and Labeling Errors: If the actual number of parts received does not match the order, or if the product batch number, identification code, or labeling does not match the shipping requirements.
Damage During Transportation: If die-cast parts are damaged during delivery due to improper packaging or transportation errors, we will provide replacements or other solutions upon verification of logistics documentation.
Assembly and Fit Issues: If customers discover that fit tolerances cannot be achieved during product assembly, and after both parties confirm that the issue lies with the die-casting itself, our company will assist in analyzing the cause and, based on the actual situation, provide mold adjustment suggestions or replace the defective product.
After-Sales Contact Information
If you encounter any quality or assembly issues with our die-cast products, or require technical assistance, please contact our after-sales team through the following channels:
1.Submit an after-sales issue through the "Contact Us" section of our official website;
2.Contact your designated sales representative for feedback and follow-up;
3.Send an after-sales email with relevant photos, batch number, and instructions;
4.Call our customer service hotline for manual assistance.
To improve response efficiency, we recommend providing the product number, on-site photos, a description of the issue, and your preferred solution. We will promptly assign a dedicated person to address the issue upon receipt and provide feedback on progress and a solution within the specified timeframe.
Timely Issue Response
If a customer reports problems such as pores, pinholes, deformation, or dimensional deviations, our customer service team will create a work order within two hours. Our engineering team will complete a preliminary analysis within 48 hours and submit a detailed technical improvement report and remedial plan (including rework, replacement, or re-delivery) within 72 hours.
Traceable Service Process
All after-sales issues are fully documented, including photos of the problem, batch number, test data, responsibility analysis, customer feedback, and resolution conclusions. Customers can check the corresponding work order number at any time to track the progress of the process.
Regular Customer Follow-up
After each after-sales service session, we will follow up with the customer by phone or WeChat within seven business days to collect feedback on processing speed, communication efficiency, and product improvements. This information serves as a basis for continuous improvement of our after-sales service.
